Attendant Policy

At Aurae Wellness, we understand that some guests may require assistance during their stay. To accommodate this, we have established the following attendant policy:

 

Eligibility and Accommodations

• Attendants are allowed to accompany guests.
•  Attendants are not permitted to stay in guests’ rooms.
• Dedicated dormitory accommodations are available for attendees.

 Food and Beverages

• Food and beverages are provided for attendants.
• An additional charge is applicable for attendant meals.

 

 Charges and Payment

• Charges for the attendant’s stay, including accommodation and food, are not included in the guest’s wellness program.
• Attendant’s accommodation and meal charges are payable separately.

 

Responsibility

• Guests are responsible for their attendant’s actions and well-being during their stay.
• Aurae Wellness reserves the right to ask attendants to leave the premises if they are found to be causing a disturbance or disrupting the peaceful environment of the resort.
• Attendors are strictly advised not to use Alcohol, Cigarette and gutka etc within the resort 

By checking in at Aurae Wellness, guests acknowledge that they understand and agree to abide by this attendant policy.

Thank you for your cooperation.

 

 

Do’s and Don’ts

At Aurae, we are dedicated to providing a supportive environment for your wellness journey. To ensure a safe and healthy experience for all guests, we have established the following policies: 

Prohibited Substances and Items

• Alcohol: Consumption of alcohol is strictly prohibited within the resort premises.
• Smoking: Smoking is not allowed anywhere within the resort premises.
• Usage of pan and gutka is not allowed anywhere within the resort premise.
• Outside Food: No outside food is permitted within the resort premises.
• Visiters are only allowed in the lobby area.
• Room service are not available
• Our resort offers an exclusively vegetarian experience. 

Dietary Guidelines

• Our doctors and dietitian will provide personalized diet plans to support your wellness journey.
• Kindly follow the diet plan to optimize the benefits of your stay. 

Compliance and Consequences

•  We respectfully request strict adherence to these guidelines..
• Failure to comply with our policies may result in the guest being asked to leave the premises.
• Once checked in, guests are not allowed to go out.
• Expensive jewels & appliances are not encouraged to carry and are solely responsible for the safety in case they choose to do so.
• Guests belonging are guests’ sole responsibility within the premise, we strongly recommend storing your valuables in the safe locker provided in the room.
• By checking in at our resort, guests acknowledge that they understand and agree to abide by these policies. 
• Thank you for your cooperation and commitment to your wellness journey.

 

Child Policy

At Aurae Wellness, we strive to provide a peaceful and rejuvenating environment for our guests. To ensure this, we have established the following child policy:

 

Eligibility for Wellness Programs

• Children aged 14 and above are considered adults and are eligible to participate in our wellness programs.
• Children under the age of 14 are not eligible to participate in our wellness programs.

 

Accommodations for Children

 Children under the age of 14 are welcome to stay at the resort with their parents or guardians.

 

Access to Facilities

• Children under the age of 14 are not permitted in the therapy areas.
• A dedicated kids’ recreational area is available, offering fun engaging activities, games, and entertainment.

 

Responsibility

• Parents or guardians are responsible for supervising their children at all times.
• Aurae Wellness reserves the right to ask parents or guardians to relocate children from any area if they are causing disturbance.

 

Laptop and Mobile Phone Policy

At Aurae wellness resort, we strive to provide a peaceful and rejuvenating environment for our guests. To support this goal, we have established the following policy regarding laptop and mobile phone usage:

 

Mobile Phones

• Mobile phones are allowed in guest rooms and designated areas.
• We kindly request that guests keep their mobile phones on silent mode or use earphones in public areas to avoid disturbing other guests.
• Mobile phone usage is not permitted in treatment , yoga and other therapy areas .

 

Laptops

• Laptops are allowed in guest rooms only.
• Laptop usage is not permitted in public areas, treatment rooms, yoga arena.

 

General Guidelines

• We encourage guests to minimize their use of electronic devices during their stay to fully immerse themselves in the wellness experience.
• Guests are responsible for keeping their electronic devices secure and safe.
• Aurae wellness resort is not responsible for any loss or damage to guests’ electronic devices.

By respecting this policy, guests can help create a peaceful and relaxing environment for everyone.

 

Thank you for your cooperation.

 

 

 

Visitor Policy

At Aurae, we prioritize the privacy, comfort, and wellness of our guests. To maintain a peaceful and secure environment, we have established the following visitor policy:

 

General Guidelines

• Prior Permission Required: All visitors must obtain prior permission from the resort management or guest services before visiting.
• Restricted Access: Visitors are only permitted in the lobby area.
•  No Unaccompanied Visitors: Visitors must be accompanied by their host guest at all times during the visit. 

Special Circumstances

Special Events: Visitors may be allowed in designated areas for special events or functions, but only with prior approval from the resort management.

 

Prohibited Visits

• Unapproved Visitors: Visitors who have not obtained prior permission will not be allowed to enter the resort premises.
• Late-Night Visits: Visitors are not permitted to visit guests after 7pm to 9am without prior approval.

Responsibility

•  Guests are responsible for ensuring their visitors comply with the resort’s visitor policy.
•  The resort management reserves the right to ask visitors to leave the premises if they are found to be disturbing the peace or violating the visitor policy.

By respecting this policy, we can ensure a peaceful and secure environment for all our guests.

Thank you for your cooperation.